Returns & Exchanges
Return Policy
According to the "Regulations on Reasonable Exceptions to the Right of Rescission of Telecommunications Transactions," the following categories do NOT apply to the 7-day cooling-off period: perishable goods, items with a short shelf life, customized products, newspapers/periodicals/magazines, unsealed audio/video products or software, game/gift cards, and unsealed personal hygiene products.
Except for the items mentioned above, you are entitled to a 7-day cooling-off period (including weekends/holidays) starting from the date you receive your order.
To initiate a return, please contact our customer service within 7 days of receipt with the following information: Name, Order Number, Phone Number, Product Name, and Reason for Return (with photos). Our team will assist you once we receive your request.
- Playa Official LINE: @urplaya
- Customer Support Email: urplaya.tw@gmail.com
Return Guidelines
Returned items must be unused and free from any man-made damage or stains. The 7-day cooling-off period is intended for you to inspect the product, not for trial use. Please retain all original packaging (including the outer box) as specified; otherwise, returns may not be accepted.
Returns will not be accepted under the following circumstances:
- Requests made after the 7-day cooling-off period.
- The product has been unsealed, used, or damaged due to human factors (e.g., stains, malfunctions, wear and tear, scratches, or dirt).
- Incomplete return packaging, or missing invoices/accessories.
- Malicious or excessive returns.
Return Process
Contact Customer Service → Return Confirmation → Prepare Item & Invoice → Provide Pickup Time/Address → Pack Securely and Send Back.
Refund Policy
- Credit Card: Once the return is processed, the refund will be credited back to your original credit card account.
- Cash on Delivery (COD): Once the return is processed, the refund will be transferred to your designated bank account.
Exchange Policy
Exchanged items must be unused and free from any man-made damage or stains. Please retain all original packaging (including the outer box); otherwise, exchanges may not be accepted.
Exchange Process:
If an exchange is agreed upon, please follow the return process for your original order and place a new order on our website. We will issue an invoice for the price difference or refund the overpayment accordingly. If there is no price difference, no further transaction is required.
If an exchange is agreed upon, please follow the return process for your original order and place a new order on our website. We will issue an invoice for the price difference or refund the overpayment accordingly. If there is no price difference, no further transaction is required.
